KiwiCanyons is a one-person publisher, based in Wanaka, NZ.
Books are shipped via NZ Post services.
Shipping within NZ is standard “Parcel Post”.
International shipping is charged at “International Air” rates, (which are the lowest actual cost for post) plus the cost of packaging and the cost of paypal fees for the transaction.
If you require a track and trace or international courier, contact sales AT kiwicanyons DOT org. We’ll find out the rate and send you an invoice for the correct amount.
If your order does not arrive within a reasonable time frame (up to 5 days for domestic mail, up to 20 days international) contact us and we will endevour to lodge a ‘loss’ claim with NZ Post.
The conditions of cover for loss or damage are available on the NZ Post website.
While KiwiCanyons will take all care in shipping the orders, and will work with customers to lodge claims for loss with NZ Post, KiwiCanyons will not be liable for orders lost by NZ Post.
By making this purchase, the customer agrees to take the (small) risk of loss in transit of the order, taking into account the NZ Post conditions of carriage and conditions for cover of loss or damage.